PPS - Service Power Panel

Tuesday, November 5 from 10:15 AM to 11:00 AM « Back

Service Power Panel

Designed especially for service professionals we are proud to re-introduce this feature to the 2019 Int’l Pool|Spa|Patio Expo bringing together the best forward-thinking minds in the industry. Join the most accomplished industry professionals as they share their insights on the current state of the industry, emerging technologies, economic trends, issues facing the industry, future growth and more. Come prepared to listen, learn and ask questions of the leaders guiding our industry. During this fast-paced, interactive session, you will have the opportunity to ask questions and hear the panel offers real solutions for tackling today’s toughest issues.

Moderator: Javier Payan, President and CEO at Payan Pools, CA, will lead the discussion with this distinguished group of experts:

• David Hawes, President at H & H Pool Services, Inc, CA
• Hal Denbar, President at Patriot Pool & Spa, TX
• Nick Day, Service Manager at Gohlke Custom Pools, Inc., TX
• Rich Gallo, CEO at Pureswim, CA

STAFFING
How do you attract new employees?
How do you keep employees?
What is your employee training process?
Do you offer health insurance?
How do you compensate your service staff?  (Hourly?/Commission?/Salary?/Combination?)

BUSINESS
What software do you use?
What marketing do you feel is the most effective for service companies?
What KPI’s do you use?
Do you have an exit strategy?
What do you do in the offseason?
What is the best decision that you have made?
What is the worst decision that you have made?
How do you manage receivables?
Flat rate vs. hourly—which one is best?
Do you use a service agreement?
Flat rate vs. hourly—which one is best?
What business alliances do you have?
Do you have a retail store?


WEB PRESENCE
How do you deal with internet competition?  Do you match prices?
How do you use social media?  Do you use Facetime?
What advertising/Marketing has worked best for you?
Do you use a chat bot?
Do you use SEO?

OFFERINGS
Do you do Remodels?
Do you do Leak Detection?
Chemical automation?
What are your thoughts on iAqualink, ScreenLogic, other apps?

POOL SERVICES
What are your thoughts on alternative sanitizers?
What are your thoughts on elevated cyanuric acid levels?  Is it a problem?
Do you use Borates?
What are your thoughts on specialty products like enzymes, phosphate remover, clarifiers…?

FOR THE GOOD OF THE GROUP
What one tip would you give someone just starting out in service?
Variable speed pumps—will single speed pumps even exist in 5-10 years?
What does the future of the service business look like?
Where do you think the economy is going?
What are you most excited about for the next pool season?

PPS


Education Tracks: Special Events, Service

Event Type: Conference Seminars > Session


 
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